Terms & Conditions

Overview

Due to the perishability of our products, no returns can be accepted.

If your item has been damaged in transit, or is found to be defective, we will send a replacement or issue a credit at the discretion of Book Lady Baby LLC. Please submit a replacement/credit request to hello@bookladybaby.com and include pictures of the damaged product as delivered.

The replacement/credit request must be made within seven (7) days of delivery.

To complete your return, we require a receipt or proof of purchase.

Partial refunds or credit may be granted on a case by case basis including:

Damaged labels.
Minor leaks in transit.
Claims after the seven (7) day replacement/refund request window closes.
Any item not in its original condition, is damaged or missing pieces for reasons not due to our error.

Replacements & Credits

Please allow up to seven (7) days for your replacement/credit request to be processed. You will receive a emailed update from Book Lady & Baby with the results of your claim request.

If your request is approved, then your refund will be processed within three (3) business days of confirmation.

Late or missing refunds:

If you have not yet received a credit or debit card refund that has been approved and processed, please contact your credit card company. Returned funds can take up to 5-7 business days before before posting.
If you have not received your refund within 10 business days, please contact us at: hello@bookladybaby.com for us to investigate further.

Need Help?

Please reach out to us at hello@bookladybaby.com for any other questions or comments.

Thank you for being a part of our community!